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    For software support please contact our Hotline:

    • by telephone on
      • +39 030 9382176  between 8:00 am and 6:00 pm Eastern Time (Italy) 
      • +49 6201 3941-14 between 8:00 am and 5:00 pm CET; (Germany)

    Please note

    Our Hotline staff receive many e-mails that contain only a file and the name of the sender. Since our Hotline staff change regularly, we often have difficulty allocating such e-mails to error descriptions advised in prior telephone conversations. Hence we would request: Please include in each e-mail a brief description of your problem and your complete address details, including your telephone and fax number. Despite the advances of electronic communication, calling you back for a personal discussion is very often the quickest way of resolving a problem.